1. Übercool

    Mon 07 March 2005
    By John Mark Schofield in Technology

    In my professional capacity as head geek at a mid-sized small business in Los Angeles, I deal with a lot of bad tech support. A lot. I've seen the excellent (Xerox), the good (HP Large Format Printer Support), and the incredibly bad (HP Consumer Printer Support).

    Technically speaking, I ...

    Tagged as: Technical Support
  2. Rimage

    Mon 10 May 2004
    By John Mark Schofield in Technology

    I'm working full-time now as head geek at a large photo lab in Los Angeles. We've been burning customer files to CD and DVD, then handwriting customer information on the disk with Sharpies. This seems pretty unprofessional to me, so one of my first moves was to find ...

    Tagged as: Technical Support
  3. Tech Support Nightmares

    Sun 09 November 2003
    By John Mark Schofield in Technology

    As a computer consultant, I call tech support hotlines for a number of different commercial software and hardware products; almost universally the level of support is execrable. After waiting on hold for too long, I speak with a person who knows less than I do about the product they are ...

    Tagged as: Technical Support

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